Refund Policy
Last updated: August 9, 2026
14-day money-back guarantee, no questions asked.
If you're not happy with a paid plan for any reason, email support@softxone.com within 14 days of your charge and we'll refund it in full. No forms, no retention pitch, no explanation required.
How it works
- Refund requests are processed within 5 business days.
- Refunds are issued to the original payment method via Freemius, our payment processor.
- Requesting a refund also cancels your subscription — you won't be charged again.
Cancellations
You can cancel your subscription at any time from your dashboard — no minimum term, no cancellation fee. Canceling stops future renewals; you keep full access until the end of the billing period you already paid for. Canceling on its own does not issue a refund for the current period — if you'd also like a refund, use the 14-day guarantee above.
Contact
Refund requests or questions: support@softxone.com