Softxone

Privacy Policy

Last updated: August 9, 2026

This Privacy Policy explains what data Softxone (operated by Softxone) collects, why, and how it's handled. We built this to reflect exactly what the product actually stores — not generic boilerplate.

What we collect

  • Your email address — used for passwordless login and account identification. That's the only account field we require.
  • Audit data you paste in — sent to an AI model to generate your report, and the resulting report is stored against your account so you can revisit it later. We do not store the raw text you pasted long-term — only a one-way hash of it (for abuse-rate-limiting) and the generated report.
  • Subscription & billing status — which plan you're on and its status, synced from our payment processor, Freemius. We do not store your card details — Freemius handles all payment processing directly.
  • Your own API key (if you use BYOK) — encrypted at rest (AES-256-GCM) if you choose to connect your own AI provider key. Never stored in plaintext, never sent anywhere except directly to the provider you connected.
  • A hashed form of your IP address — used only to rate-limit free/anonymous audit usage so a single visitor can't exhaust our AI usage budget. We never store your raw IP address, only a one-way hash of it.

What we don't do

We don't sell your data. We don't share your pasted audit data with anyone except the AI provider processing that specific request (our platform provider, or your own connected provider if you use BYOK). We don't use your data to train AI models.

Third parties we use

  • Freemius — payment processing and subscription management (merchant of record).
  • Our AI provider(s) — the text you submit for an audit is sent to an AI model to generate your report. If you use BYOK, this is your own connected provider instead.
  • Resend (if configured) — transactional email delivery for login codes.

Your rights

You can request a copy of your data or ask us to delete your account and associated data at any time by contacting support@softxone.com. Deleting your account removes your stored reports and BYOK key; it does not retroactively un-send data already processed by a third-party AI provider during a past audit.

Changes to this policy

We may update this policy from time to time. Material changes will be noted with an updated "Last updated" date above.

Contact

Questions about this policy: support@softxone.com